Are the means of transport insured?
All the vehicles and means of transport used are insured according to the Law.
You, as a passenger are insured but please be advised that your luggage is entirely your responsibility so if there are any damages or loss of luggage Formentera Direct cannot be held responsible.
What is the luggage allowance?
The luggage allowance is one suitcase and one hand luggage per person. In the “Private Service” if you are traveling with pushchairs or mabnual fold whell chairs, please inform us during your reservation as space problems could incur.
In the case you travel with excess luggage it’s possible that you incur in additional costs, if you book a Private transfer and all your luggage doesn’t fit in the vehicle you could be asked to pay for a complimentary vehicle.
We recommend that your luggage is appropriately identified with your name and the address of your accommodation during your holiday and a mobile telephone number if possible.
¿Tienen sillas para bebé?
If you’re going to travel with babies (up to 2 years old) please send us an email to info@formenteradirect.com o call us on our Call Center number 0034 902 122 345, so that we can inform you accordingly.
Do you provide jeans of transport adapted for special necessities?
We recommend you choose a Private Transfer, as our minibuses and coaches are not always prepared for special necessities. There are no extra charges when transporting manual fold wheelchairs but we ask you to please send us an email to info@formenteradirect.com or call our Call Center at 0034 902 122 345 to inform us of the necessity of extra luggage space.
What happens if my flight/boat is cancelled or delayed?
In Formentera Direct we follow the available information on the means of transport on a daily basis, but if there is a delay in origin it would be very useful that you inform us on our Call Center number 0034 902 122 345, so we can book you in another service.
We can only offer you an alternative transfer on the same day of your reservation and always based on the regular boat time table (valid for Shuttle and Private Transfer). If you have booked a Shuttle Service please be advised that waiting time at the airport may incur. We can only offer you an alternative transfer on the same day of your reservation and always based on the regular boat time table (valid for Shuttle and Private Transfer). If you have booked a Shuttle Service please be advised that waiting time at the airport may incur.
We inform you that Formentera Direct is not responsible of any charge that results of origin and destination transport delays due to bad weather, construction or any other factor out of our control.
There will be no reimbursements of transfers due to cancellations of a boat or a flight when arriving to the island of Ibiza. If you need to cancel your transfer please call our number 0034 902 122 345. It’s possible to issue a cancellation document so you can claim to your Travel Insurance.
We are a group of people, could we have a special price?
We can organize the most adequate transfer for groups of any size. Please send us an email to info@formenteradirect.com or call us on our Call Center at 0034 902 122 345 to offer you the best prices and conditions.
Can I be denied carriage under any circumstance?
The transport supplier can deny transport to any person that appears to be under the influence of alcohol or drugs or whose behavior is considered to be a threat to the driver or other passengers. No refunds will be made in these circumstances. Alcohol or smoking is not permitted in any vehicle.
Responsibility
Even though we offer the best service possible in every case, there can be circumstances that we can’t control, this is why it’s important for you to know that Formentera Direct is not responsible for possible abnormalities in the service when they are due to circumstances that we can’t control, for example, force majeure, if any of our suppliers doesn’t comply with the contract, if the passenger does not possess the Confirmation Voucher or doesn’t meet the conditions established, meteorology conditions, construction, etc.
